Question 1

Does the transportation service include stops along the route?

Accepted Answer

Yes, we can make stops as needed by your company for meals, rest, or other necessities.

Question 2

How can I request a quote?

Accepted Answer

You can request a quote by contacting us via WhatsApp, phone, email, or through our website. Our team is ready to provide all the necessary information.

Question 3

Payment and Reservation

Accepted Answer

Payment can be made via invoice or credit card. It's important to note that the quote provided does not automatically guarantee a service reservation; formal confirmation is required.

Question 4

Responsibilities and Expenses

Accepted Answer

Documents are required for inspections that identify vehicle occupants. Intercity trips: full name and ID or CPF (Brazilian tax identification number). Interstate trips: full name, ID or CPF, plus a copy of the Identity Card or Passport (respectively). Failure to provide this information may prevent the trip and result in a legal fine.

Question 5

Allowances and Charges

Accepted Answer

Additional Information: For airport reception services, there is a 1 (one) hour waiting tolerance, counted from the moment the aircraft lands. After this period, an additional charge will be applied per hour of waiting, the specific value of which is stated on the service voucher according to the type of vehicle contracted.

For transfers to pre-established locations, the waiting tolerance is 30 (thirty) minutes. After this period, an additional charge will be applied as previously informed or subsequently communicated.

For services with available additional hours, the amount charged for each additional hour corresponds to 1/6 (one sixth) of the contracted daily rate.

Question 6

How is extra mileage charged?

Accepted Answer

When a vehicle is rented with a pre-determined mileage allowance, any excess mileage will be charged as additional mileage. The extra mileage rates should be consulted on the specific service voucher for each vehicle type.

Question 7

What is No Show?

Accepted Answer

No-show occurs when a client fails to appear without prior notice. Since there are operational costs involved in preparing the service, the full amount will be charged even if the service is not used.

Question 8

How does the cancellation policy work?

Accepted Answer

For services with cancellation requests made up to 24 hours before the start of the service - No charge.

For services with cancellation requests made less than 24 hours before the start of the service - A charge of 50% of the total estimated service cost will be applied. A no-show is considered to be the passenger's failure to appear.

In this case, the rule of charging 100% of the service cost and any applicable expenses applies.

Question 9

Why is a passenger list necessary on intercity transportation?

Accepted Answer

Documents are required for inspections that identify vehicle occupants.

Intercity trips: full name and ID or CPF (Brazilian tax identification number).
Interstate trips: full name, ID or CPF, plus a copy of the Identity Card or Passport (respectively). Failure to provide this information may prevent the trip and result in a legal fine.